How do I return an item?

A return authorization number is required to return an item. Materials received by ASPEN Fasteners without prior approval and authorization number will be returned, freight collect, to the Purchaser. Returning materials for credit or exchange are subject to a minimum restocking charge of $25.00 or 20% of purchase value of goods. The restock fee applies to all returns with the exception of returns due to manufacturing defects and order processing errors. All returns should be shipped freight prepaid. If ASPEN Fasteners determines the product to be defective, or a result of a processing error, Purchaser’s account will be credited, including the appropriate freight charges. All returns must be accompanied by a Return Authorization Form provided by ASPEN Fasteners. All returns must be received withing 30 days. Returned items must be unaltered in any way, and must be in the original packaging.

Please contact our customer service department for more information on returning an item. We can be reached by phone, fax or email, as indicated below.  We look forward to hearing from you!
Phone (toll-free): 1-800-479-0056
Fax (toll-free): 1-888-411-2841